Dear customer, due to maintenance works short downtimes of the eCat may occur on 10th of November between 08:00 and 12:00 (UTC+01:00, German time).


Please note: Currently MSA Support can not be requested in the Krones.shop. Please contact eservices.info@krones.com if you have any questions.

MSA Support

There for you 24/7: Krones MSA Support

With the Lifecycle Service "MSA Support" (Modular Service Agreement Support), you have a central contact point of the Krones After-Sales Service, which takes care of all your questions concerning your lines and machines. Our support specialists are available to you around the clock and worldwide, and you will receive rapid assistance with troubleshooting.

How support is provided:

  • Phone: Telephone support for troubleshooting in the event of a malfunction, available at: +86 512-53739588
     
  • E-mail: Diagnosis and troubleshooting by Krones specialists via e-mail: serviceline@cn.krones.com
     
  • Remote (GRS): Fast troubleshooting via remote access to your machines
    (touch-screen panels, computer systems and controls)
     
  • Argos: Augmented Reality Support – immediate support via audio and video live stream on your personal smart device

Krones Support

Krones support can be booked individually or as part of a MSA Support that bundles telephone support, Global Remote Service and the option of live support using augmented reality. This saves you money and time - thanks to even faster problem solving.
 

Krones MSA Support – your advantages at a glance

As MSA Support customer, you benefit from the following advantages:

  • Round-the-clock support: 24 hours a day, 7 days a week, based on the peak business hours of your local organisation
  • Discounted hourly rates and high transparency through an overview of all service calls
  • Fast, guaranteed response time (60 minutes)
  • Full cost control through a fixed annual fee and modular selectable hourly packages
  • No need for written individual requests or dial-in fees for Remote Support or Argos Support
  • Including our augmented reality support solution "Argos" (hardware required separately) for faster, more targeted support
     

Argos

NEW: Argos - real-time support now also device-independent

This guarantees you fast and direct help, even in times of crisis: With the help of Argos, the Krones expert is immediately in the middle of the line in the event of a malfunction. He can thus support the machine operator in troubleshooting and problem-solving in real time via live video and audio transmission to Krones with the aid of augmented reality.  

With our new system update, it is now even easier for you to use: in addition to the Smart Glasses, it is now also possible to use other end devices such as smartphones or tablets. You simply start the download via the corresponding app store of the device and can thus install the software easily and quickly, without additional costs, on your own smart end devices. The operation of the AR application has also been improved even further, so that 3D markings can be set or instructions shared even more easily and the app can be operated more simply and intuitively.

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